Neatly Cleaned Privacy Policy

Neatly Cleaned, also referred to as "we," would like to inform you about the types of information we collect, use, and share when you visit our website, which we'll refer to as the "Site" from here on. Please note that this Privacy Policy only applies to your visit to the Neatly Cleaned website, which includes the pages found on and related pages within the Site.

By accessing the Site and providing us with your personal information, you are consenting to the handling of your Personal Information in accordance with this Privacy Policy. If you prefer that Neatly Cleaned does not collect any information about you, you may choose not to use the Site or provide any Personal Information. However, please note that if you choose not to provide any information, you may not be able to use the Site or access certain activities on the Site. Should you have any inquiries about our policies, please feel free to contact us at [email protected].

Types of Information We Collect

The information we gather from you includes:

Personal Information - This refers to data that can identify you directly or indirectly, such as your name, email address, or other identifying details that, when combined with other available information, may lead to your identification.

Other Information - This pertains to data that, by itself, does not establish your identity, such as technical data, browser type, operating system, and usage. We may connect various types of Other Information or attach them to Personal Information. For instance, we may merge your IP Address/Domain Name combination with Personal Information you provide, like your home address, email address, and telephone number.

Ways We Collect Information

We gather information about you through various means:

Information You Provide: When you request an estimate, access special offers, or schedule a service, you may provide us with Personal Information like your home address, telephone number, and email address. Our Site's forms, including Online Coupon forms, may ask for your name, postal and email address, telephone number, products you may be interested in, and other optional information. We require certain details to process your request.

Information from Site Usage: We automatically collect and store the IP Address/Domain Name combination of each Site visitor. Your device provides this data each time you log in, unless you've enabled blocking technology. We may gather additional device event information, like how you use the Site, system activity, crashes, hardware settings, browser type, language, date and time of your request, and referral URL.

Device-Specific Information: We may obtain device-specific details, such as your hardware model, operating system version, unique identifiers, sensors, and mobile network information (including phone number). We may link your account to your device identifiers or phone number, subject to applicable usage/license restrictions.

Cookies: We may use "cookies" to monitor your online activity. A cookie is a string of data that a website stores on your device and retrieves each time you visit. It enables us to track the pages you access, your browser type, usage patterns, and more. Please see below for additional information about our cookie practices.

Local Storage Information: We may locally store information, including Personal Information, on your device through mechanisms such as browser web storage (including HTML 5) and application data caches. The information we gather varies depending on your interaction with Neatly Cleaned. For instance, when you sign up for an estimate, participate in a savings program, or utilize the Site, we may ask for your username, email address, financial or other relevant information. We only collect information that is legal and necessary.

How We Use Information We Collect

At Neatly Cleaned, we take your privacy seriously and do not sell your personal information to third parties for monetary gain. Instead, we only use it for legitimate business purposes, such as providing and improving our products and services. Here are some examples of how we may use the personal information we collect:

  • To respond to your inquiries and provide the products or services you request.
  • If you submit a resume to work at Neatly Cleaned, we may use it for hiring decisions and keep it for future reference.
  • To keep you informed of updates related to Neatly Cleaned, our services, or products that may interest you, and to send administrative notices.
  • To manage your participation in events and promotions.
  • To analyze trends and statistics related to the use of our site, improve our marketing strategies, and prevent fraud.
  • To provide customer support and comply with legal requirements.

We may also use cookies and other technologies to enhance your experience on our site and collect data to improve our services. If you don't want cookies placed on your device, you can adjust your browser settings. We may use the data collected during your visit to our site to customize content, notify prospective customers about new locations, special offers, and updates, and to send you emails with information, product updates, or solicit feedback. If you choose not to receive marketing emails from us, you can unsubscribe or contact us to request to opt-out. Finally, we may use your information for other purposes for which we provide specific notice and obtain your consent.

‍Other Information

We reserve the right to use Other Information for any purpose that we deem beneficial for our business or other reasons. In addition, we may remove any identifying information from Personal Information to create de-identified information, which we may use or share for any legal and appropriate purpose.

Sharing of Information We Collect

We may disclose your Personal Information or Other Information to various third parties, including our vendors, contractors, governmental agencies, and internal workforce members, among others, for the purposes outlined in this Privacy Policy. We may also provide Personal Information to trusted affiliates or other businesses or individuals that provide services to us or to you, as instructed by us and in compliance with our Privacy Policy and appropriate confidentiality and security measures.

In the event of a merger, acquisition, joint venture, asset sale, or similar transaction involving Neatly Cleaned or any of our affiliates, we will take reasonable steps to maintain the confidentiality of any Personal Information we have received. We may transfer or allow access to Personal Information as part of the transaction and during the review or preparation process, as described under "Business Transfers."

We may also share information about you with other third parties if you have given us your consent or for any of the purposes listed above. We may release account or other Personal Information when required by law, including to regulatory agencies, to enforce our Terms and Conditions of Use and other agreements, or to protect against fraud or investigate criminal or civil matters. We may also disclose Personal Information to protect against attacks on our systems or other fraudulent or inappropriate behavior, to safeguard Neatly Cleaned's rights and interests, third parties, or the public at large, or to exchange information with other companies and organizations for fraud protection and credit risk reduction.

How We Protect Your Information

At Neatly Cleaned, we value the security of our visitors' personally identifiable information. We take precautions to ensure the secure transmission of your information to our servers. However, please note that no data transmission over the Internet can be guaranteed to be 100% secure, and as a result, you transmit information to us at your own risk. Please remember to sign out of your account and close your browser window when you have finished using our products or services to protect your personal information.

We may disclose personal information to our employees, contractors, agents, and affiliated organizations who require the information to provide services to us. By using our site or providing us with information, you consent to the transfer of such information. We strive to maintain our services in a way that protects information from accidental or malicious destruction. Therefore, we may not immediately delete residual copies of personal information from our active servers or remove information from our backup systems.

We take commercially reasonable measures to protect personal information against unauthorized access, use, alteration, or destruction. However, we cannot control information that is shared about you publicly or on social media accounts. We are not responsible for any information or messages you leave in such settings or for how such information may be used by others.

If you provide us with information or create an account to access resources, we may provide you with access to your personal information if possible. If we control incorrect information about you, we strive to provide ways for you to update or delete it. We may ask you to verify your identity before we act on your request to update your personal information. If we are unable to verify your identity, we may not be able to complete your request.

Business Transfers

As our business expands, we may open or relocate additional locations. In these cases, client and prospect information specific to that location may be shared with the new location. By providing us with your information, you consent to this transfer of information. If Neatly Cleaned participates in any asset sales or purchases, mergers or acquisitions, or is acquired or subject to bankruptcy, your personal information may be considered an asset and may be assigned or acquired by a third party. Despite anything to the contrary in this Privacy Policy, you acknowledge and agree that such transfers may occur and that any new owner may continue to use your personal information, which may not be consistent with this Privacy Policy.


Third-party advertising partners may use cookies or other technologies to deliver advertisements to visitors on the Site. These technologies allow the ad server to identify your device and gather information about you or others who use your device in order to deliver targeted advertisements that may be of interest to you. This Privacy Policy applies only to the use of cookies and similar technologies by Neatly Cleaned and does not cover the use of these technologies by any advertisers. Please note that any comments you leave on the Site are not the responsibility of Neatly Cleaned, and we have no obligation to respond to or preserve them.

Third Party Links

The Site may provide links to webpages or tools that are operated by third parties. Neatly Cleaned has no control over these third-party websites or tools, and is not responsible for their contents, privacy policies, or practices. Including links to third-party websites or tools does not imply endorsement of the material on such websites or tools, or any association with their operators. It is your responsibility to take necessary precautions to ensure that any links or software you access, whether from an application or other websites, are free from viruses, worms, trojan horses, defects, or other harmful items. These third-party websites and services may have their own privacy policies that you will be subject to when you access them. It is strongly recommended that you review the third-party's terms and policies.


The Site is designed for adult use only and is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with their Personal Information, please contact us at [email protected] to have the information deleted. In the event that we discover we have inadvertently collected Personal Information from a child under 13, we will take immediate steps to remove it from our records.

If you are a California resident under the age of 18 and have posted content or information on the Site, you may request the removal of such content or information by sending an email to [email protected] with a detailed description of the content or information. Please note that while we will make a reasonable effort to remove the requested content or information, there may be circumstances where the law does not require or allow us to remove it.

Do Not Track

Certain web browsers have a feature called "Do Not Track," which allows you to inform websites and online services that you do not want your online activities to be tracked. However, there is no universal industry standard or definition for processing or communicating Do Not Track signals. At this time, the Site is not capable of and does not respond to "Do Not Track" signals. To learn more about "Do Not Track" and how to enable this feature on your devices, please visit

Information for California Residents

California residents have the right under Section 1798.83 of the California Civil Code to request information about whether their Personal Information has been disclosed to third parties for the third parties' direct marketing purposes. We do not share Personal Information with third parties for their own marketing purposes, except for franchises as discussed earlier. To request further information about our compliance with this law, please email us at the address listed in the "Contact Us" section below and include "Shine the Light Request" in the email subject line. Please note that we reserve the right to not respond to requests submitted outside of the specified email address.

For registered users of the Site who are California residents under the age of 18, California Business and Professions Code Section 22581 allows you to request and obtain removal of content or information you may have publicly posted. To make such a request, please email us at [email protected] with a detailed description of the specific content or information. Please note that we may not be able to remove all content or information and that there may be circumstances in which the law does not require or allow removal even if requested.

‍California Consumer Privacy Act

The California Consumer Privacy Act of 2018 (CCPA) became effective on January 1, 2020, granting additional privacy rights to California residents with respect to Personal Information held by a 'business' about them or their household. The CCPA applies only to for-profit businesses operating in California and meeting one or more of the following criteria: annual gross revenues exceeding $25,000,000, personal information of 50,000 or more California residents, households, or devices received or disclosed annually, or deriving 50% or more of their annual revenue from selling personal information of California residents.

Although we value your privacy, Neatly Cleaned is currently not considered a 'business' as defined by the CCPA and thus cannot respond to CCPA consumer requests. We are committed to maintaining the highest level of privacy standards and will update this Privacy Policy in accordance with the law. For more information about our Privacy Policy or your privacy rights, please contact us at [email protected]. You can also find updates to our Privacy Policy in the Policy Changes section below.

Policy Changes

Neatly Cleaned may modify this Privacy Policy at any time, without prior notice and at its sole discretion. We recommend that you regularly review this page to stay informed of any updates or changes. Your use of the Site following any such modification will indicate your acceptance of the revised Privacy Policy.


By providing your information to Neatly Cleaned, you are giving your consent to the uses described above. If you do not wish to agree to these uses, please refrain from accessing this website. Additionally, you can opt-out if it is available, activate any blocking technology your browser may have, or choose not to submit your data. Any visit to Neatly Cleaned's website and any privacy-related dispute is subject to this notice and our Terms and Conditions of Use, including disclaimers of warranties and application of the law of the State of California. If you have any concerns regarding your privacy while using Neatly Cleaned's services, you may contact us at [email protected]. This Privacy Policy and the Terms and Conditions of Use may be updated without notice, and any information that we collect will be subject to the Privacy Policy that is in effect at the time of use. If you have any concerns, please review this Privacy Policy and the Terms and Conditions of Use before submitting any information to the website.

Contact Us

Email: [email protected]